Q: When will I receive my sweater?
A: If a sweater is in stock, it will be shipped out 4-5 days during our busy season. However, if the item is marked "pre-order", it will be shipped out when we have received the item from our manufacturer.
Q: What is a pre order and how long before I get the sweater?
A: If we have labeled the item a pre order that means we are currently having the item manufactured. We will have a rough estimated delivery date in the description. It takes 4-6 months to have these sweaters manufactured. Feel free to email with any questions regarding your order. ***NO REFUNDS will be given on pre orders unless the item has not been shipped by the time we have determined and posted in the item description. PLEASE READ our item's description before ordering.
Q: Why is the sizing in CM and how do you measure the fit?
A: CM is more accurate. You can convert easily with an online converter. Measurements are seam to seam, not the full length around. The best way is to measure your chest armpit to armpit. These fit a little loose like a crew neck sweatshirt and stretch a little.
Q: Can I exchange my sweater if it does not fit? Do you accept refunds?
A: We have an extremely limited stock. If we still have your desired size we will gladly replace your sweater within 30 days of purchase minus shipping charges. We will provide refunds if the unopened item is returned to us within 14 days of your purchase. Please keep in mind that we sell out of items often, so please email and checking inventory before shipping an item back to us!
Q: I accidentally ordered the wrong size, or put in the wrong address can I change it?
A: Yes. Please email us immediately so we can change it for you (if the item is in stock).
Q: Do you ship internationally?
A: We will ship to anywhere in the entire world!
Q: What are these sweaters made of?
A: Most of our sweaters and cardigans are 100% acrylic. There will be times that we are producing items with different material and will provide a description within the item's window.
Q: Do you have 2XL or 3XL sweaters? Do you make children's sizes?
A: We currently have both available in all designs. We are also now offering infant and toddlers sizes on select designs.
Q: Can you make a (blank) sweater?
A: Your input is very important to us. Please email us with suggestions about what kind of knitwear you want made!
Any more questions please send us a message though the contact form and we will get back to you ASAP.